← Spooky Portraits · Privacy · Terms · Refunds · Español

Refund Policy

⚠️ Draft template — not legal advice; to be reviewed by a lawyer before publication.

Spooky Portraits sells digital goods delivered instantly (HD portraits). Because the content is generated and delivered at the moment of purchase and you can see a free preview first, all sales are final and non-refundable, except in case of a technical failure described below. This does not limit any non-waivable right under applicable consumer law.

1. What counts as a technical failure

• You were charged but did not receive the HD portrait(s) and the app's retry/re-download did not fix it within 24 h.
• Duplicate charge for the same order.
• Pack bought but one or more of the 6 styles failed to generate (refund of the failed part or free redo).
• The delivered file is corrupt or clearly not your photo (e.g., blank image, someone else's image).

2. Not a technical failure

• You don't like the artistic result or think it doesn't look like you (see the preview before paying; no likeness guarantee).
• You didn't download within 24 h, lost the file, or bought by mistake after the portrait was delivered.
• The photo broke our Terms (e.g., third party without consent, minor) — such orders may be cancelled without refund where permitted by law.

3. How to request it

1. Email privacy@apps.gamalabs.ai within 7 days of purchase with subject "Refund – Spooky Portraits".
2. Include the email used at checkout, the date and amount, the Stripe receipt or the last characters of the session ID, and a short description/screenshot of the problem. Do not send new photos.
3. We answer within 5 business days. If approved, we will offer a free redo or a full/partial refund to the original payment method via Stripe; banks usually take 5–10 business days to show it.

4. Chargebacks

Please contact us first. Opening a chargeback for an order that was delivered will be disputed with evidence of delivery and may lead to account/device blocking.

5. Currency

Refunds are made in USD for the amount charged. Exchange-rate differences or fees charged by your bank are outside our control.

Spooky Portraits · GamaLabs · Privacy · Terms · Refunds · Español